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Help Center
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FAQ
  • What is BackHub?
    • Use Cases
  • Getting started
  • Backup features explained
    • Back up GitHub repositories
    • Backup Snapshots
    • Cloud Sync to Amazon S3/Azure
    • Audit Log
  • Data recovery features explained
    • Restore to GitHub
    • Clone from BackHub
    • Download Backups
  • Managing your Account
    • Organizations
    • Up- and Downgrade
    • Quota
    • Notifications
    • Billing Details (Enterprise and migrated Basic customers only)
    • Cancelation
  • Pricing, privacy & terms
    • Plans & Payment
    • Privacy and Terms
  • Security
  • FAQ
    • Installation
    • Backup
    • Restore
    • Account
    • Plans and Pricing
    • Features
    • Security
  • Troubleshooting
      Back to home
      1. Help Center
      2. FAQ
      • What is BackHub?
        • Use Cases
      • Getting started
      • Backup features explained
        • Back up GitHub repositories
        • Backup Snapshots
        • Cloud Sync to Amazon S3/Azure
        • Audit Log
      • Data recovery features explained
        • Restore to GitHub
        • Clone from BackHub
        • Download Backups
      • Managing your Account
        • Organizations
        • Up- and Downgrade
        • Quota
        • Notifications
        • Billing Details (Enterprise and migrated Basic customers only)
        • Cancelation
      • Pricing, privacy & terms
        • Plans & Payment
        • Privacy and Terms
      • Security
      • FAQ
        • Installation
        • Backup
        • Restore
        • Account
        • Plans and Pricing
        • Features
        • Security
      • Troubleshooting

      FAQ

      Answers to frequently asked questions.
      • Using IP allow list in GitHub

      Installation

      • Which permissions do I need to install BackHub?
      • What happens when I uninstall the BackHub GitHub app?

      Backup

      • How often are backups updated?
      • Does backup include metadata images and other attachments?
      • What happens when I delete a GitHub repository?
      • What happens when I remove access to a GitHub repository?
      • Do I need an Amazon S3 account to back up my repositories?
      • Can I keep snapshots longer than 30 days?
      See more

      Restore

      • How to restore repositories with files exceeding GitHub’s file size limit
      • Why do I need to install a separate app to restore to GitHub?
      • How can I restore if GitHub is not available?
      • How do I activate clone from BackHub capability?

      Account

      • Do archived backups count against my quota?
      • We use GitHub Enterprise Cloud - can we use BackHub?

      Plans and Pricing

      • Do you also offer annual plans?
      • Do I get a refund when I cancel my account during a billing cycle?
      • How can I choose larger plans with 1200+ repository backups?
      • Do you offer enterprise plans?

      Features

      • Do you support Git Large File Storage (LFS)?

      Security

      • How is access to operational data restricted at BackHub?
      • Are backups encrypted?
      • Where are backups stored?
      • Are you doing Vendor Risk Assessments?
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